General information on cashing in

What if I can't find my certificates - can I still cash in my Bonus Bonds?

Yes. You can cash in your Bonus Bonds if you don't have your certificates, either through MyBonusBonds or in person at an ANZ branch. If you're cashing in in person you'll need to bring appropriate identification and we'll ask you to sign a form stating that the certificates have been lost. We'll then update our records so that if the certificates are found at a later date they cannot be redeemed again.

If I cash in my Bonus Bonds, what is the last prize draw I am eligible to participate in?

You are still eligible for the prize draw for the month in which you cash in your Bonus Bonds. For example, if you cash in your Bonus Bonds on the fifth of February, your Bonus Bonds are still eligible for the February prize draw.

Why are certain Bonus Bonds not displayed for cashing in?

This is for the following reasons:

• If the Bonus Bonds have been purchased through any channel in the last 4 business days, these are not able to be cashed in through MyBonusBonds until 4 business days have elapsed. However a cash in request for these Bonus Bonds may be made at an ANZ branch at any time.
• If the funds used to purchase the Bonus Bonds have not been cleared.
• If they are part of a bondholding that requires more than one person to approve a cash in.
• If the Bonus Bonds have been recorded as stolen or have lending secured against them.

How will I know if my purchase or cash in has been processed?

When you next log on to MyBonusBonds, you'll receive a message to say that your request has been processed. You can also see the status of your transactions by clicking on 'My current transactions'.

What if my computer crashes while I'm purchasing or cashing in Bonus Bonds?

All your transactions made before the crash should have gone through, but if you want to make sure, restart your computer, log on to MyBonusBonds and click on 'My current transactions'. The status of any transaction you made through MyBonusBonds will show up, for example 'pending', 'in progress' or 'completed'.

Why have I received a cheque from Bonus Bonds?

You’ll receive a cheque when you cash in (redeem) Bonus Bonds or win a prize, if you’ve requested to receive payment by cheque.

Can I choose a different payment method than a cheque?

Yes. There are simpler, easier alternatives.

• When you cash in Bonds or win a prize, you can have your payment direct credited to your bank account.
• You can also have prizes reinvested back into more Bonus Bonds.

With both of these options, we’ll also write to you and confirm when and how your payment has been made. Choosing either of these options will save you time and effort. You won’t have to wait until your cheque arrives in the mail, and you won’t need to go into your bank to deposit the cheque.

How to change your payment method

For prize payments:
To change your prize payment option for any prizes won in the future, simply visit any ANZ branch with appropriate identification and if you wish to have your prizes direct credited instead of reinvested back into more Bonus Bonds, please also bring your bank account number.

For cashing in Bonus Bonds:
When next cashing in your Bonus Bonds, simply tell us your bank account when you are in any ANZ branch and we will make payment directly into your account. Remember to bring appropriate identification.

If you’d like to manage this online in future, ask us about signing up for MyBonusBonds (our online service).

My bank no longer accepts the deposit of cheques

If your bank no longer accepts the deposit of cheques to your bank account, please bring the cheque for the Bonus Bonds prize or cash-in proceeds to any ANZ branch, along with appropriate identification, your bank account number and proof of bank account ownership – a bank statement or internet banking print out is acceptable. As a one off service we will organise for the payment to be credited to your bank account. If the cheque was for a Bonus Bonds prize, you will be required to authorise a change to your prize payment method to either reinvest back into Bonus Bonds or direct credit to your bank account. We will continue to write to you to confirm when any future prizes have been won and advise how your prize has been paid. If the cheque was for the proceeds of the cash-in of Bonus Bonds, for future cash-in requests be sure to bring your bank account number with you to ensure that you receive payment promptly.